1. Agreement
By using our website or services, you agree to these terms. If you do not agree, do not use them. Where we have a signed proposal or service agreement with you, that agreement applies alongside these terms and takes priority if they differ.
2. Our Services
Citizen Techies builds and runs business systems for small and medium businesses: custom software, AI assistants, customer relationship management, and tools that receive and reply to customer messages on WhatsApp, Facebook Messenger and Instagram. What each service includes, and any fees, are set out in the quote or agreement for it.
3. Eligibility and Accounts
Our services are for business use. You must be at least 18 and authorised to act for your business and for any account you connect. Keep your login details secure and tell us promptly if you suspect unauthorised use. You are responsible for activity through your account.
4. Connected Meta Accounts
You may connect a Facebook Page, Instagram professional account or WhatsApp Business account. You give us permission to use that connection only to provide the service you asked for, such as receiving messages, sending the replies and automated responses you set up, and showing conversations in your inbox. Your use of Facebook, Instagram and WhatsApp remains subject to Meta's terms and policies, and automated messages must follow Meta's messaging rules. Citizen Techies is independent and is not affiliated with or endorsed by Meta. You can disconnect an account at any time from your settings or from your Facebook or Instagram account.
5. Your Content and Data
You keep ownership of the content and data you provide, including your customers' messages. You allow us to host, process and display it only as needed to provide, secure and support the service. You confirm you have the rights and permissions needed to give it to us. How we handle personal information is set out in our Privacy Policy.
6. AI Features
Some features use AI, such as drafting replies, summarising calls and conversations, and suggesting content. AI output can be inaccurate or incomplete. Review it before relying on it or sending it to customers.
7. Acceptable Use
Do not use our services to break the law, send spam or unsolicited messages, mislead or harm others, infringe anyone's rights, bypass security, or interfere with the service.
8. Intellectual Property
We own our software, templates and service design. Unless your agreement with us says otherwise, you receive the right to use the systems we provide to you for your business while the service is active.
9. Liability
We provide our services with reasonable care and skill. To the extent permitted by law, we are not responsible for indirect loss, or for outages or decisions made by third-party platforms such as Meta. Nothing in these terms excludes, restricts or modifies a right or remedy that cannot lawfully be excluded, including rights under the Australian Consumer Law.
10. Suspension and Ending the Service
We may suspend or end access where reasonably necessary to protect the service or its users, comply with the law, or respond to a serious breach of these terms. You can stop using the service at any time. To have your data deleted, follow our data deletion instructions.
11. Governing Law
These terms are governed by the laws of New South Wales, Australia, and the parties submit to the courts of that state, subject to any rights that cannot be excluded by law.
12. Changes
We may update these terms from time to time. Changes take effect when posted on this page, with the updated “Last updated” date.
13. Contact Us
Questions about these terms? Email us at info@citizentechies.com.au or visit our Support page.