1. Remove our app from your account
If you connected a Facebook Page, WhatsApp Business account or Instagram professional account to Citizen Techies, remove our app from that account and ask for your data to be deleted:
- Facebook: Settings & privacy → Settings → Business integrations or Apps and websites → Citizen Techies → Remove.
- Instagram: Settings → Apps and websites → Active → Citizen Techies → Remove.
Meta then notifies us automatically. We delete the connection straight away, and Meta shows you a confirmation code you can check on this page.
2. What is deleted
For a connected account, on every channel: the account record, its stored access tokens, and the records of the automated replies we sent through it. Once removed, we can no longer read or send messages for that account.
3. Messages you sent us
If you messaged Citizen Techies on WhatsApp, Messenger or Instagram, your enquiry and the conversation are kept in our customer records so we can respond. To have them deleted, email info@citizentechies.com.au with the subject “Delete my data”, and include the phone number, Facebook name or Instagram username you messaged us from. We may ask for details to confirm it is you.
4. What we may keep
We may keep information we are required or permitted to retain by law. Copies in provider backups and logs expire on their own schedule. Read our Privacy Policy and Terms and Conditions for more detail.